FAQ – RPO Catalog Store

Orders & Shipping

How long until I recieve my order?

Do you ship internationally?

Where can I find my tracking information?

Who is the shipping carrier?

Where can I find my purchase order number?

What is your return policy?

Where can I find a copy of my invoice?

Some parts of my order arrived damaged

I'm missing parts of my order

Payment

What forms of payment do you accept?

Can I pay a deposit?

How can I pay my invoice?

How long do I have to pay my invoice?

Quotes

How long is your quoting process?

How long is my quote valid for?

I haven't heard back regarding my quote

Account

I can't sign into my account

I need assistance updating my account information

Can I make multiple accounts for my company to purchase products?

Checkout

I'm unable to checkout

Will the items in my cart stay if I leave the page and decide to purchase later?

Is there a way to calculate shipping before checkout?

What's "total savings" and why do I see this with my order? Is this a limited time promotion?

Don't see the answer to your question?

If you are in need of further assistance, contact us directly by filling out the form below. Please advise 24-48 hours for a response.

If you require immediate assistance, call us directly at 585-292-5450.

Help & FAQs

Orders & Shipping

Payment

Quotes

Account

Checkout

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Welcome to the RPO Catalog Store

Help & FAQs

Orders & Shipping

Payment

Quotes

Account

Checkout

Don't see the answer to your question?

Shop

Resources

Contact

Subscribe